Refund Policy

1. The free preview instead of a refund

Sure INSTANT gives every tool a free watermarked preview without sign-up, to try the tool and see the result before any payment, offered instead of a refund right. A pack is therefore not refundable after purchase when the refund request is only at the customer's own choice, with no error or technical problem on the side of Sure Execution or the Sure INSTANT tools. Purchased units never expire, are deducted only when the final file is successfully produced, and a run that fails for a technical reason returns its unit automatically to the balance it came from, without a request. The cases below remain refundable.

2. Other refunds

• Duplicate or mistaken payment of one invoice: the excess is refunded in full.
• A unit deducted for a final file that is defective or was not delivered for a reason attributable to the company: the unit is returned to the balance it came from.
• A pack's units that could not be added after payment: the units are added or the amount is refunded in full.
• A material outage caused by the company lasting more than 72 continuous hours during a paid Pro subscription period: a refund or credit matching the outage period.
• The company discontinuing the service or a tool for its own reasons: the value of purchased, unused units in what was discontinued, and the unused part of the subscription, is refunded.
• Any case where applicable law requires a refund.

3. What is not refundable

• Units consumed by a run whose final file was successfully produced.
• Purchased, unused units on a change of mind, since they never expire and remain available in your account. One tool's units are not exchanged for another tool's units or for money.
• Pro subscription renewals after the first payment, since you can cancel them before they are due (we send a reminder before renewal), and the unused part of a subscription period on cancellation, since access continues until it ends.
• Units granted free of charge in the general balance (gifts and compensation).
• A store or platform not accepting the output files, or a result that matches what the preview showed.
• Accounts suspended or terminated for breaching the Agreement or for fraud.
• Interruptions caused by things outside the company's control, such as your internet connection or force majeure.
• Amounts paid because someone used your account after your means of sign-in was disclosed (see the Account Security Policy).

4. How to request a refund

Write to us with a ticket from "Support" in your account or at support@sureinstant.net from the account's own address, with the invoice number and the reason. We reply within 5 business days and may ask for proof that you own the account and the payment method. Our staff review every request and then approve it before it is carried out.

5. How refunds are paid

The amount goes back to the original payment method, in the same currency and through the same gateway, in one transaction, and a credit note is issued. When a pack is refunded, the unused units of that pack's tool are taken back from your wallet. How long the amount takes to appear depends on the bank (usually 5 to 14 business days). We do not refund in cash or to another method unless technically unavoidable.