Terms of Service

1. Parties and acceptance

"Sure INSTANT" is the name of a service provided directly by Sure Execution; Sure INSTANT has no legal personality or separate legal entity of its own. Sure Execution is the service provider, your contracting party, the seller, the issuer of every invoice and the collector of every payment. Wherever "Sure INSTANT", "we", "us" or "our" appears in these documents it means Sure Execution.

By creating an account, clicking "I agree", paying or using the service, you confirm that you have read, understood and accepted these terms and the documents they refer to, as a binding electronic acceptance with the effect of a signature under electronic-transactions laws. If you do not agree, do not use the service.

If you act for an organization, you confirm you are authorized to bind it; the organization becomes the "Customer", and you and the organization are jointly liable for any use that breaks these terms if that authority turns out not to exist.

2. Eligibility

• You must be at least 18 years old to use the service.
• You must not be barred from using the service under any applicable law or sanctions.
• The information you give must be true and complete; we may suspend accounts registered with misleading information.

3. Your account, sign-in and its security

You can see a free watermarked preview without signing up. To buy packs and download final results you need an account, created with your e-mail address and a verification code sent to it, or through your Google, Facebook or Hawees account where offered. We do not collect a phone number. The account is personal and may not be sold, rented or shared.

• You alone are responsible for keeping your e-mail, verification codes, devices and your account with the sign-in provider secure, and for every activity, action or payment made through your account, whether by you or by anyone using your means of sign-in.
• We will never ask for your verification code by email, phone or message. Any such request is fraud.
• You must tell us immediately if you suspect any compromise. Your duties and the limits of our liability in fraud cases are set out in the Account Security Policy, which is an integral part of these terms.
• The same e-mail address means the same account whichever sign-in method you use, provided the address is verified with the provider.

4. Balances, packs and payment

Every tool is sold on its own: each tool has its own packs, shown on the tool's page and on the pricing page, bought once and never renewing; a pack's units are added to that tool's balance and can be used in that tool only. Your account may also hold a general balance that works in any tool. A run takes one unit from the tool's own balance when it has any, otherwise the tool's published price from the general balance, and what will be deducted is shown before you run it. Units never expire, are deducted only when the final file is successfully produced, and a run that fails for a technical reason returns its unit automatically to the balance it came from. The Pro monthly subscription will be offered later. Prices, taxes, renewal and failed payments are governed by the Payment & Billing Terms; cancellation by the Cancellation Policy; refunds by the Refund Policy; and the limits of the Pro subscription by the Pro Fair Use Policy.

5. Your content and data

Content you upload and links you submit belong to you or your organization, and the results the service produces from them are yours to use, including commercially. You grant the company a limited, non-exclusive licence to host, process and copy your content only as needed to carry out the operation you requested and deliver its result; we do not sell it, use it for advertising or use it to train any model.

You alone are responsible for your content and links, their lawfulness and your right to use them and have them processed. The company does not pre-screen content and is not responsible for it, and may refuse any operation or remove or block any content it believes breaks the law or these terms.

The service is not a storage location: uploaded files and results are deleted automatically 24 hours after the job, you can delete them sooner, and they cannot be restored once deleted. You are responsible for downloading your results and keeping your own copy, and you can export your account data at any time.

6. Tools and results

Results are produced automatically from your inputs and may be inaccurate or incomplete; you are responsible for reviewing any result before publishing or relying on it, and for its compliance with advertising laws and the policies of the platforms you publish on. The free preview is for evaluation only, has usage limits, and its watermark may not be removed.

• Music, fonts and templates provided by the service are licensed to you for use inside the generated results, including commercial use, and may not be extracted and redistributed or sold on their own.
• Store screenshots are generated to the specifications published by the stores at the time of generation; we do not guarantee approval by Apple, Google or any store or platform, nor the results of your advertising campaigns.
• Metadata is stripped from output files by default, and some free tools process the file in your browser without uploading it.

7. Acceptable use and suspension

Your use is subject to the Acceptable Use Policy. The company may, without liability, restrict, suspend, terminate or stop running operations from an account immediately for a breach of the Agreement, a reasonable suspicion of fraud, compromise or unlawful activity, at the request of a competent authority, or to protect users or the service. We will tell you why unless the law prevents it or urgent action is needed. Suspension for a breach does not entitle you to any refund.

8. Availability and changes

We take reasonable care to keep the service available, but it is provided "as is" and "as available", and we do not promise it will be free of interruptions, errors or viruses or fit a particular purpose; we may carry out scheduled or emergency maintenance. We may develop, change or discontinue tools; if we remove a core feature of a paid subscription we will tell you in advance and you may cancel.

9. Third-party services and links

The service integrates with third-party services such as payment gateways and sign-in providers, and produces files for stores and platforms owned by others. Those services follow their own terms, and the company is not responsible for their availability, errors, decisions or changes to their specifications, or the results of your using them, nor for the content of any link you submit.

10. Disclaimer and limitation of liability

• To the fullest extent the law allows, the company and its directors, employees and partners are not liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, opportunity or reputation, loss of data or business interruption, even if advised of the possibility.
• The company is not liable for any loss caused by: disclosure or theft of your verification codes, compromise of your e-mail or of your account with the sign-in provider, phishing, social engineering, malware on your devices, the actions of other users or third parties, or force majeure.
• The company's total liability for any claim or series of claims will not exceed the amounts you actually paid the company for the service concerned in the twelve months before the event giving rise to the claim, or one hundred (100) US dollars or its equivalent for anyone who has paid nothing.
• Nothing above limits liability that cannot be limited by law, such as fraud or wilful gross misconduct, or mandatory consumer rights under the law of your country.

11. Indemnity

You will indemnify and hold harmless the company and its directors and employees against any claims, losses, fines or reasonable legal fees arising from your content or links, your breach of the Agreement or of the law, your infringement of others' rights, or any use of your account resulting from your failure to protect your means of sign-in.

12. Force majeure

The company is not in breach when it is delayed or unable to perform because of circumstances beyond its reasonable control, including disasters, epidemics, war, unrest, government decisions, power, internet, data-centre or supplier outages and large-scale cyber-attacks.

13. Termination

You can end the Agreement by deleting your account at any time from "Profile", and by cancelling your Pro subscription if you have one. Account deletion is permanent, and any remaining units are forfeited after you are warned and confirm. Provisions that by their nature survive termination continue to apply, including amounts due, intellectual property, disclaimers and limits of liability, indemnity and governing law.

14. Changes to these terms

The company may change the Agreement. We will notify you of material changes by email or in your account at least 30 days before they take effect (except changes required immediately by law or security). Continuing to use the service after that date is acceptance; if you disagree you may stop using the service and cancel your subscription before it takes effect. Every version is kept with its date, and your acceptance of each version is recorded.

15. General

• Entire agreement: the Agreement is the whole understanding between the parties and replaces any earlier understanding on its subject.
• Severability: if any provision is invalid or unenforceable it is modified to the minimum extent needed and the rest stay in force.
• No waiver: a delay by the company in exercising any right is not a waiver of it.
• Assignment: you may not transfer the Agreement without written consent; the company may transfer it to an affiliate or to a successor of the service, with notice to you.
• Notices: notices to you go to your account e-mail or inside your account and are received when sent; your formal notices go to info@sureexecution.com.
• Language: the Arabic text prevails over any translation in case of any difference.
• Records: the company's electronic records (sign-in, consent, payment, operation and audit logs) are evidence of what they contain unless proven otherwise.

16. Governing law and disputes

The Agreement is governed by and interpreted under the laws in force in the Kingdom of Saudi Arabia. The parties will try to settle any dispute amicably within thirty (30) days of a written notice describing it, and the customer must first raise the complaint through support. If that fails, the courts of Riyadh have jurisdiction.

This clause does not take away from a consumer living in another country any mandatory protection given by that country's consumer-protection laws that cannot be excluded by agreement.